We are responsible for what we sell. If you are not completely satisfied with your purchase, we offer a free and easy No Questions Asked Exchange Policy *

• Exchange of the items purchased from Amzilo shall be allowed within 10 days from the date of delivery, provided the merchandise is in its original and saleable condition with the original invoice.

• We do not return or exchange Gift Vouchers, Gift Cards, Undergarments, Altered Garments, Dry Fruits for hygiene, and other reasons.

• Exchanges of Cosmetics & Perfumes, Sunglasses, Maxis Products, Electronic Products, Watches, and writing instruments, will be extended only if the merchandise is returned in original and sealed pack condition.

• In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, in its original packaging along with returnable tags. Any defective merchandise can be highlighted within the warranty period as specified for the item.

• Any exchange or returns for reasons other than the above, the shipping charges if any, will not be refunded.

• Merchandise bought during the sale will be exchanged within the same sale period only.

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You may return Merchandise to us in the following ways:-

• Most items are returnable in our stores, You may visit any our store in India, and return the merchandise in unused condition, along with the original sale invoice, or

• You may raise return/exchange (Registered user) by login into your www.amzilo.com online account from “My Account > Order > Return/Exchanges” or

• You may write to us at info@amzilo.com and request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier within 2 working days from the date of the Return/Exchange request raised.

• Once the product is picked and reaches our location within tentatively 5-7 working days, we perform a quality check on the products within 2 working days and process Return/Exchange post quality check provided the merchandise in an unused condition and in its original packaging along with original tags and invoice, failing which return/exchange may not be possible.

• For any merchandise that is returned or self-couriered by the customer, Return/Exchange will be processed within 2 working days of receipt of the merchandise post quality check and subject to verification of the purchase and condition of merchandise.

• Any returns/exchanges at the Amzilo store, or through courier, must be accompanied by the original sale invoice, returnable tags, which is shipped along with the products. We will not be able to accept returns that are not accompanied by the relevant original sales invoice.

• Before accepting delivery of any merchandise, please ensure that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuses to take delivery of the package, and write to us at info@amzilo.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

 

Returns / Exchange at Amzilo stores:-

• If you return any merchandise purchased from any Amzilo store, you shall be issued an Amzilo wallet credit note against receipt of the merchandise, which may be redeemed against any purchases of an equivalent amount from any mode from Amzilo within 6 months from the date of its issues.

• Amzilo wallet Credit note will be issued based on the Net Invoice value of the product. In case of any coupon applied in the order, a credit note of the paid value will be issued.

• Please note that the original Amzilo credit note must be produced while redeeming against any purchases. We shall not be responsible in the event the original credit note is misplaced or destroyed.

• The issue of the Amzilo wallet credit note, to the person returning the merchandise, against the returned merchandise shall be sufficient discharge to Amzilo for the return of the merchandise, regardless of whether the payment for the original purchase was made by credit card, e-gift voucher, First Citizen points, or through any other means.

 

Returns / Exchange Through courier collection:-

• If you request a return/exchange through courier collection, at the time of collecting the merchandise, you will be given a courier Airway Bill, which is to be retained for future reference. Please also keep a copy of the sales invoice for future reference, before handing over the return merchandise and original sales invoice to the courier. We will send the original invoice back to you through courier, after processing your return/exchange request.

• Exchanges through courier collection shall only be done, for items with exactly the same price as the item being returned. Please indicate clearly the replacement item requested and our Customer Care Associate will check and confirm if the item is available in stock and whether the exchange can be made.

• Any refund against a return request made to Amzilo.com customer support and collected by courier from the delivery address where the item was originally delivered, shall be processed only upon receipt of the merchandise in unused condition, along with the original sales invoice.

• After the merchandise is received by Amzilo.com, and subject to verification of the purchase and condition of merchandise we shall process a refund/exchange within 5 working days of receipt of the merchandise.

• Refunds of payments charged to the Cardholder's credit card will only be credited back to the Cardholder's credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank. In the case of nationalized banks, a delay can be expected for the refund to be visible in the account.

• Refunds of payments made via Cash on Delivery will be credited to your wallets or by online bank transfers. An email from Amzilo will be sent to the customer for details confirmations.

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Returns Pick-Up and Processing:-

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

 

During pick-up, your product will be checked for the following conditions:-

Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

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Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies, and combos (if any) should be present.

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Unused Product

The product should be unused, unwashed, unsoiled, without any stains, and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern, or Fingerprint) must be disabled. the iCloud lock must be disabled for Apple devices

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Undamaged Product

The product (including SIM trays/ charging port/ headphone port, back-panel, etc.) should be undamaged and without any scratches, dents, tears, or holes.

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Undamaged Packaging

The product's original packaging/ box should be undamaged.

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The field executive will refuse to accept the return if any of the above conditions are not met.

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General Rules for a Successful Return:-

During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable.