Question 1

What is the status of my order?

Accepted Answer

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Question 2

Can i change my order?

Accepted Answer

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.

Question 3

Where do you ship?

Accepted Answer

We currently ship in the withing india.

For shipping outside of these countries, please reach out to our support through our helpdesk

Question 4

How long does it take to ship my order?

Accepted Answer

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order.

Question 5

Do you offer fast shipping?

Accepted Answer

We offer fast shipping on a select number of states as You can select fast shipping after having entered your delivery location.

Question 6

What is i am not at home?

Accepted Answer

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have contact the delivery partner to collect your package in case it cannot be delivered to you.

Question 7

Is online shopping safe here?

Accepted Answer

Yes, Amzilo is SSL certified online shopping portal.

Frequently asked questions